911 dispatcher position description

Mar 06, 20 you need at least a high school diploma or ged to become a dispatcher, and much of your experience will be gained on the job. Our 911 dispatchers are responsible for responding to emergency calls and then alerting the proper authorities. Careers skagit 911 your emergency communications experts. Their job description involves operating radios and taking phone calls to gather and forward information of ongoing crime, disturbances, or other emergency to the police. While in many states its common for the average operator to have to become certified. The owyhee county communications center is operated 24 hours per day, 7 days per week, and is located within the owyhee county sheriffs office detention center. Read on to to see if becoming a 911 dispatcher is a good match for you. Your job description is the first touchpoint between your company and your new hire. Shift work position that receives and transmits radio traffic to law enforcement and emergency personnel. As our 911 dispatcher resume sample exemplifies, your header belongs at the top of your document.

Whether one is applying for the flight dispatcher, towing company dispatcher, trucking service dispatcher, train safety supervising dispatcher, but especially for a position as an ems dispatcher, the personal and technical skill sets are the same, as well as the requests for education and training requirements. This position is not responsible for the supervision of other employees or functions. Candidates will need to applyreapply in the new system. The position is responsible for receiving and dispatching 911 emergency calls. But also takes a levelheaded individual with amazing people skills to thrive in this job. Consider using a large, bold, or capitalized font to make your name stand out. The job description of a 911 dispatcher involves a familiarity with police codes, the efficient operation of a police radio dispatch system, and the ability to remain calm in stressful situations. Responsibilities include handling emergency calls through the e911 system as well as answering other incoming calls for police services or information. Enthusiastic, fast learner skilled in customer service and dealing with difficult people.

As you dont need a college degree to become a dispatcher it is a perfect steppingstone position. Jun 01, 2010 there are plenty of opportunities to land a 911 dispatcher resume objectives job position, but it wont just be handed to you. We are looking for a reliable dispatcher to act as a communication point for emergency and nonemergency calls. Operate radio, telephone, call director, and telecommunications device for the deaf equipment. Skagit 911 job description 911 dispatcher call taker reports to. Serves as a public safety dispatcher, provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. A 911 dispatcher receives calls, dispatches emergency vehicles to emergency locations as necessary, advises callers on the best course of action while on the line, prioritizes emergency situations as needed, and transfers any nonemergency calls as necessary. Receives incoming calls for police and security services, dispatches officers as appropriate, and monitors police radio alarms. Please reference the below job title and job number when applying.

This dispatcher job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. Police, fire, and ambulance dispatchers work in emergency communication centers called public safety answering points psaps. Acts as a public service answering point for law enforcement agencies. Knowledgeable in the use of pcs and windowbased software. The lowstress way to find your next police dispatcher job description job opportunity is on simplyhired. Apply to emergency dispatcher, dispatcher, communications officer and more. Police dispatcher job description great sample resume. A 911 dispatcher receives emergency and non emergency calls, advising callers and dispatching emergency units to specific locations as necessary. Make no mistake, working as a dispatcher can be incredibly stressful. You will receive requests, transmit messages and track vehicles.

There are over 250 police dispatcher job description careers waiting for you to apply. Receive reports from the public of crimes, disturbances, fires, and medical or. Job description dispatcher, 911 police department human resources department 700 town center drive, suite 200 newport news, va 23606 1800 fax. Emergency communications officer 911 dispatcher about. Police officer is a full time, sworn peace officer with the city of sacramento. Dispatcher job description, qualifications, and career outlook. Receiving emergency and nonemergency calls and record significant information.

Dispatcher job description example working as a dispatcher involves performing various duties, tasks, and responsibilities on daily basis. Maintains an accurate status of all emergency response equipment and personnel to assure prompt and accurate response. The role of a dispatcher is a very important position in the transport or hauling industry. Dispatcher job description how to become a dispatcher. Motivated individual desiring a 911 dispatcher position with abc company to use strengths involving working with the public, communicating withpersonnel and operating communication systems. I have 25 12 years working as a 911 dispatcher for lewis county. Maintain a controlled and competent manner while working in a stressful environment. A 911 dispatcher is a telephone, radio or computer operator that connects people in need with fire, police and medical emergency services. November 30, 2010 primary job duties summary receiving and processing emergency and nonemergency calls from the public determining nature and location of emergency. Position description inside a city, county, or state law enforcement agency, a police dispatcher is the first line of communication a caller has, and plays a key role in ensuring emergency personnel respond. Looking for a position with abc company as a 911 dispatcher to utilize experiences in monitoring alarm systems and answering telephones. Working as a communications operator is more than just a job. This is an entry level position and advancement is available.

If you currently work or have worked at a 911 center in the united states within the last two years and have at least three years of experience, you may be. Emergency communications officer 911 dispatcher about the. Training officer, lead dispatcher and public education officer. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units. Responsibilities include handling emergency calls through the e 911 system as well as answering other incoming calls for police services or information. Skagit 911 is not accepting applications for entry level positions at this time. Applications for the position of sheriffs 9 11 dispatcher are only available at predetermined times throughout the year. With millions of people searching for jobs on indeed each month, a great job description can help you attract the most qualified candidates to your open position.

Requires any combination of education and experience equivalent to a high school diploma. Advise callers on how to handle an emergency situation while waiting for the police to. As a 911 dispatcher, youll work in a telecommunications center and answer the phone when someone dials 911 for emergency assistance. You can position this section in the center of the page or aligned to the left or right margin. Overtime and long shiftssometimes 12 hoursare common. Like many healthcare careers, due to the nature of the work, dispatchers often have to work weekends and overnight shifts, as emergency services are needed. Position classification flysheet for dispatching series. Police dispatcher job descriptions human resources the.

Lead dispatcher will ensure dispatchers perform daily duties in accordance with approved standard operating procedures sops and correct any deficiencies in. The job of a police dispatcher is an often overlooked, but very important role within the field of law enforcement. Provides dispatch and other communication support services for situations involving police, fire, emergency medical and other city public safety responders. New police dispatcher job description careers are added daily on. Operate radio, telephone, or computer equipment at emergency response centers. The dispatchers job description entails receiving orders from customers or the manager and making necessary arrangement for the driver and vehicle to convey the freight to. The job description for a 911 dispatcher may differ slightly based on the position. Police, fire, and ambulance dispatchers job description. Dispatchers are responsible for the transmission of radio and telephone messages and requests for law enforcement, emergency medical and fire services. Youll listen to the callers description of the situation, ask critical questions and determine the appropriate emergency response. Essential duties and responsibilities of a 911 dispatcher. Missoula county 9 11 continues its dedication to serve the citizens of missoula county with the pride and professionalism they have come to. A high school diploma is the standard requirement for this position, along with completion of emergency training or certification, depending on state mandates.

Dispatcher i, dispatcher ii, dispatcher iii supervisory, etc. A lot has changed over the years, but some things have remained the same. Revised 32019 office of the sheriff pend oreille county, washington position description class title. For many jobs, especially emergency jobs, you will need to pass a drug test a background check and possibly hearing and vision tests. Included in a job description for a police dispatcher will be communicating well with officers as well as members of the general public. We are currently recruiting for a professional and reliable dispatcher to act as our companys first point of contact for emergency and nonemergency calls. You might need to pass a written exam or a typing test before getting the job. However, given the high degree of precision needed to perform this job, many police departments require at least a few years in a dispatching capacity. A 911 dispatcher takes calls and sends help and must be able to. You need at least a high school diploma or ged to become a dispatcher, and much of your experience will be gained on the job. Requires a minimum of eighteen months of experience as a 911 dispatcher i with the city of newport news. Aircraft dispatcher tug vessel dispatcher gradelevel evaluation guide because of the small number of positions classifiable in the dispatching series, gs2151, and their distribution among the agencies, no gradelevel standards are being established. Efficient in the utilization of cad, mapping systems and integrated 911 systems. Dispatchers must be available around the clock, so they often have to work evenings, weekends, and holidays.

Landing a job as a police dispatcher can be a great entry point for other work in criminology, or you can spend a full career in dispatch. They receive a variety of reports, ranging from car accidents to criminal acts in progress and coordinate the dispatch of the appropriate emergency responders. Must have a high school diploma or ged equivalent with. Missoula county 9 11 continues its dedication to serve the citizens of missoula county with the pride and professionalism they have come to expect. The main 911 call taker will make the determination if the emergency justifies fire andor emergency medical services. Alternatively, many choose to be a police dispatcher for the entirety of their careers. Most emergency dispatch workers are only required to have a high school degree.

They dispatch an emergency response team to provide prearrival instructions to callers and are highly trained emergency response professionals. Essential job functions oversees the training of dispatcher trainees in a lead capacity. Follow oral and written directions quickly and accurately. Under general supervision, this position is responsible for the daytoday operations of the 911 communications division. The key element in evaluating the difficulty and responsibility of dispatcher positions is the. The city of duncan is accepting applications for the position of dispatcher. Following is the current hiring schedule for sheriffs 9 11 dispatcher. Crafting a 911 dispatcher resume objectives resume that catches the attention of hiring managers is paramount to getting the job, and livecareer is here to help you stand out from the competition. Job description dispatcher, senior, 911 police department human resources department 700 town center drive, suite 200. Interpreting and relaying directions to responders. Missoula county 9 11 opened its doors, phones and radios to the public on september 1, 1976. The purpose of a dispatcher is to respond to a companys emergency or nonemergency calls for help and information. Answers telephone complaints and emergency calls, determine needs of caller. Maintaining files, call records, and information relating to emergency calls and other highly sensitive materials.

They may need to call the fire department, police force, or ambulance personnel. A 911 dispatcher receives emergency and nonemergency calls, advising callers and dispatching emergency units to specific locations as necessary. Police officers are assigned to various divisions within the police department to provide law enforcement services to the citizens of sacramento. Reports to this position reports directly to the shift supervisor. Here is a dispatcher job description example showing the major functions of the role, which most companies will expect you to perform if employed. Job description 9 11 public safety dispatcher fulltime adopted 12017 revised 05112017 page 1 of 6. The job description example below shows the major tasks, duties, and responsibilities usually assigned to individuals who work in this position. A general statement of responsibilities and essential job functions. Emergency communications officer 911 dispatcher gradelevel. Position classification flysheet for dispatching series, gs2151.